Terms of service

Terms of Service

1. Acceptance of Terms

By visiting our website or placing an order, you agree to follow these Terms of Service, our Privacy Policy, and other policies posted on the website.

2. Using Our Website

You agree to:

  • Provide accurate information when placing orders.
  • Use the website only for lawful purposes.
  • Not misuse, hack, copy, or interfere with the website's operation.

We reserve the right to refuse service or cancel orders if we suspect fraud, misuse, or violations of our policies.

3. Products & Orders

  • All products are subject to availability.
  • Product colors may vary slightly due to lighting and screen settings.
  • Prices may change without prior notice.
  • We reserve the right to modify, discontinue, or limit products at any time.
  • An order confirmation does not guarantee acceptance; we may cancel orders if necessary.

4. Custom-Made Products

Most Twin Lee garments are stitched after receiving an order.

  • Customers must provide accurate measurements.
  • Production generally takes 15–25 working days.
  • Small variations may occur as garments are handmade.
  • Customized or made-to-order products cannot be returned, refunded, or exchanged unless there is a manufacturing defect.

5. Payments

  • Payments must be completed before order processing.
  • We use secure payment gateways for online transactions.
  • By making a purchase, you authorize us to charge the applicable amount for your order.

6. Shipping & Delivery

  • Orders are shipped through trusted courier partners.
  • Delivery times may vary depending on location and courier operations.
  • We are not responsible for delays caused by courier services, weather conditions, or other circumstances beyond our control.

7. Returns, Refunds & Exchanges

  • Made-to-order and customized garments are generally not eligible for return, refund, or exchange.
  • If a product arrives damaged or defective, customers must provide a continuous unboxing video as proof.
  • Claims without proper evidence may not be accepted.

8. Intellectual Property

All content on this website, including:

  • Images
  • Logos
  • Product designs
  • Text
  • Graphics

belongs to Twin Lee and may not be copied, reproduced, or used without permission.

9. Limitation of Liability

While we strive to provide accurate information and quality products, we cannot guarantee that the website will always be error-free or uninterrupted. We are not liable for indirect losses, delays, or damages arising from the use of our website or services.

10. Changes to Terms

We may update these Terms of Service at any time. Continued use of the website after updates means you accept the revised terms.

11. Contact Us

For questions regarding orders, policies, or support: